1. About these Terms
1.1 These Terms and Conditions (Terms) govern your access to and use of the QBCC Express website, mobile application, and any associated features, data outputs, and services (together, the Service).
1.2 The Service is operated by Triple C Construction, ABN 77 665 271 321 (we, us, our). References to you and your are references to the person or organisation accessing the Service.
1.3 By accessing or using the Service you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional terms presented to you at the point of purchase or use. If you are using the Service on behalf of an organisation, you warrant that you have authority to bind that organisation.
1.4 If you do not agree to these Terms, you must not access or use the Service.
2. Definitions
In these Terms:
- ACL means the Australian Consumer Law set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth).
- Licence Data means information about Queensland Building and Construction Commission licences that the Service aggregates, displays, or processes, including licence numbers, holder details, licence classes, status, and conditions.
- QBCC means the Queensland Building and Construction Commission, a statutory authority of the State of Queensland.
- Source Data means the open and publicly available datasets and registers from which the Service draws, including Queensland Government open data published by or on behalf of the State of Queensland.
- Scope Comparison means the automated feature that compares a published licence class description against a category of work that you select.
- Subscription means any paid plan, in-app purchase, or recurring access right offered through the Service.
3. What the Service is, and what it is not
3.1 QBCC Express is an independent information tool. It lets you look up a Queensland building and construction licence number (by typing it or scanning a QR code), select a category of work, and view aggregated Licence Data together with an indicative Scope Comparison, presented in plain language.
3.2 No affiliation with QBCC or the State of Queensland. QBCC Express is not affiliated with, endorsed, sponsored, authorised by, or connected to the Queensland Building and Construction Commission or the State of Queensland in any way. We are an independent operator. The term “QBCC” is used only to describe the subject matter of the Licence Data (Queensland building and construction licensing) and to identify the public register that the Source Data comes from. Any trade marks, names, or logos of the QBCC or the State of Queensland remain the property of their respective owners.
3.3 The Service is an information and convenience tool only. It does not issue, verify, certify, suspend, or cancel any licence, and it has no role in the regulation of the building and construction industry. Only the QBCC and the State of Queensland perform those functions.
3.4 Nothing in the Service is legal, financial, compliance, engineering, building, or other professional advice. It is general information that you use at your own discretion and risk.
4. Source Data and attribution
4.1 The Service draws on Source Data published as Queensland Government open data. That data is made available under the Creative Commons Attribution 4.0 International licence (CC BY 4.0).
4.2 Attribution. In accordance with CC BY 4.0, the underlying Source Data is © State of Queensland, used under CC BY 4.0. The State of Queensland does not endorse QBCC Express, Triple C Construction, or the way the data is presented, and gives no warranty in relation to the data.
4.3 We aggregate, reformat, enrich, and present the Source Data. The selection, arrangement, presentation layer, software, and any derived outputs are our intellectual property or that of our licensors, and are not part of the open data licence.
4.4 The Source Data is collected and maintained by third parties outside our control. We do not control how, when, or how accurately the underlying registers are updated.
5. Accuracy, currency, and “as is” supply
5.1 The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, and subject to clause 13 (Australian Consumer Law), we make no representation or warranty that the Licence Data or any output is accurate, complete, current, error free, or fit for any particular purpose.
5.2 Licence Data can change at any time. A licence may be suspended, cancelled, varied, renewed, or made subject to conditions between the time the Source Data is published and the time you view it in the Service. Data shown in the Service may lag the live register.
5.3 A result in the Service is a snapshot drawn from Source Data. It is not confirmation of a person’s current licensing status, entitlement, or right to carry out any work.
5.4 Always verify before you rely. Before making any decision that matters (for example, engaging a contractor, paying a deposit, signing a contract, or relying on a licence for insurance, finance, or legal purposes), you must independently confirm the current licence position directly with the QBCC. Do not treat a QBCC Express result as a substitute for that check.
6. The Scope Comparison feature
6.1 Indicative only. The Scope Comparison is an automated, general information indicator. It compares the published description of a licence class against a category of work that you select. It does not, and cannot, determine whether a particular licence holder is lawfully permitted to perform a particular job in particular circumstances.
6.2 Whether specific work falls within a licence class is a question of fact and law that depends on the actual work, the conditions on the licence, the relevant legislation, and the circumstances. That assessment can only be made by the QBCC or a suitably qualified professional, not by an automated tool.
6.3 A “match” shown by the Scope Comparison does not mean the work is authorised. A “no match” or “unclear” result does not mean the work is unauthorised. The feature must not be used as the basis for engaging, refusing to engage, reporting, or making any allegation against any person.
6.4 You are solely responsible for any decision you make using the Scope Comparison. To the maximum extent permitted by law, we exclude all liability for outcomes arising from your use of, or reliance on, this feature.
7. Eligibility and accounts
7.1 You must be at least 18 years old and able to form a binding contract to use the Service.
7.2 If account registration is offered, you must provide accurate information and keep it up to date. You are responsible for activity that occurs under your account and for keeping your credentials secure. Notify us promptly of any unauthorised use.
7.3 We may refuse, suspend, or close an account where we reasonably believe these Terms have been breached or where required by law.
8. Acceptable use
8.1 You may use the Service only for lawful purposes and in accordance with these Terms. You must not:
- use the Service or any Licence Data to harass, defame, threaten, profile, or cause harm to any person;
- scrape, harvest, data mine, bulk extract, or systematically copy the Service or its outputs except as expressly permitted by us in writing;
- resell, sublicense, or commercially redistribute outputs of the Service except under a separate written agreement with us;
- interfere with, overload, probe, or attempt to gain unauthorised access to the Service, its infrastructure, or related systems;
- present any output of the Service in a way that suggests it is official QBCC or Queensland Government information, or that you or any contractor is endorsed by the QBCC;
- use the Service to make or publish a representation about any person that is misleading, deceptive, or false; or
- use the Service in any way that breaches any law, including the Privacy Act 1988 (Cth) or the ACL.
8.2 We may monitor use, apply rate limits, and take action (including suspension) where we reasonably suspect a breach of this clause.
9. Subscriptions, fees, and billing
9.1 Some features may be free and others may require a paid Subscription or in-app purchase. The price, billing cycle, and what is included will be shown to you before you commit to a purchase.
9.2 Where you purchase a Subscription through the Apple App Store or Google Play, the purchase is processed and managed by that store under its own terms. Subscriptions purchased through a store renew automatically unless you cancel through your store account before the renewal date. Manage and cancel store based Subscriptions through the relevant store, not through us.
9.3 Where payment is taken directly through the website, it is processed by a third party payment provider. We do not store full card details. Recurring fees continue until cancelled in accordance with the plan terms.
9.4 Fees are stated in Australian dollars and, unless stated otherwise, are inclusive of GST where applicable. We may change pricing on reasonable notice; changes do not affect a billing period you have already paid for.
9.5 Refunds are governed by the relevant store’s policy (for store purchases) or our published refund position (for direct purchases), and in all cases by your non excludable rights under the ACL described in clause 13.
10. Intellectual property
10.1 The Service, including its software, design, branding, text, graphics, the Ocean Gradient visual identity, and the selection and arrangement of content, is owned by or licensed to us and is protected by intellectual property laws. The underlying open Source Data remains subject to its own CC BY 4.0 licence as described in clause 4.
10.2 We grant you a limited, non exclusive, non transferable, revocable licence to access and use the Service for your own internal or personal purposes in accordance with these Terms. All other rights are reserved.
10.3 You must not copy, modify, reverse engineer, or create derivative works from the Service except to the extent permitted by law or with our written consent.
11. Privacy
11.1 We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and our Privacy Policy, which forms part of these Terms.
11.2 Licence Data may include personal information about licence holders that originates from public registers. You must handle any such information lawfully, including in accordance with the Privacy Act where it applies to you, and only for legitimate purposes connected to verifying a licence.
12. Third party services and links
12.1 The Service relies on, and may link to, third party data sources, infrastructure, and services. We are not responsible for the content, availability, accuracy, or practices of any third party, including the operators of the underlying registers.
12.2 Your use of any third party service (including app stores and payment providers) is subject to that party’s own terms.
13. Australian Consumer Law
13.1 Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that you have under the ACL or any other law that cannot lawfully be excluded.
13.2 If you are a consumer under the ACL, our goods and services come with guarantees that cannot be excluded. For major failures you are entitled to a replacement or refund and to compensation for reasonably foreseeable loss. For failures that do not amount to a major failure, you are entitled to have the failure rectified in a reasonable time, and if that is not done, to a refund.
13.3 Where the ACL permits us to limit our liability for a failure to comply with a consumer guarantee (other than a guarantee under sections 51 to 53 of the ACL), our liability is limited, at our option, to supplying the services again or paying the cost of having the services supplied again.
13.4 Clauses 5, 6, 14, and 15 apply subject to this clause 13. They limit our liability only to the extent the law allows.
14. Limitation of liability
14.1 Subject to clause 13, to the maximum extent permitted by law:
- we are not liable for any loss or damage arising from your use of, or reliance on, the Service, the Licence Data, or the Scope Comparison, including any decision to engage or not engage any person;
- we are not liable for any indirect, consequential, special, or incidental loss, or for loss of profit, revenue, data, goodwill, or business opportunity; and
- our total aggregate liability to you for all claims connected with the Service is limited to the greater of the amount you paid us for the Service in the 12 months before the claim, or AUD 100.
14.2 You acknowledge that the Service is an information aid, that licensing status can change at any time, and that the responsibility for verifying any licence with the QBCC rests with you.
15. Indemnity
15.1 To the maximum extent permitted by law, you indemnify us against any loss, liability, cost, or claim (including reasonable legal costs) arising from your breach of these Terms, your misuse of the Service or any output, or any representation you make to a third party based on a Service output. This clause does not require you to indemnify us for loss caused by our own negligence or wrongful act.
16. Suspension and termination
16.1 We may suspend, restrict, or terminate your access to the Service at any time where you breach these Terms, where required by law, or where we discontinue the Service or a feature.
16.2 You may stop using the Service at any time. Cancelling a Subscription is handled as set out in clause 9.
16.3 Clauses that by their nature should survive termination (including clauses 3, 4, 5, 6, 10, 13, 14, 15, and 19) continue to apply after termination.
17. Changes to the Service and these Terms
17.1 We may change, add to, or remove features of the Service at any time, and may update these Terms from time to time. The current version will be published in the Service with its effective date.
17.2 Material changes will be notified by reasonable means. Continuing to use the Service after a change takes effect means you accept the updated Terms. If you do not accept a change, stop using the Service.
18. Events beyond our control
18.1 We are not liable for any failure or delay in providing the Service caused by events beyond our reasonable control, including outages of third party data sources or infrastructure, network failures, government action, or natural events.
19. General
19.1 Governing law. These Terms are governed by the laws of Queensland, Australia. You and we submit to the non exclusive jurisdiction of the courts of Queensland and the courts competent to hear appeals from them.
19.2 Assignment. You may not assign your rights under these Terms without our consent. We may assign or novate our rights and obligations, including in connection with a sale or restructure of the business.
19.3 Severance. If any provision is held to be invalid or unenforceable, it is severed to the minimum extent necessary and the remaining provisions continue in force.
19.4 Waiver. A failure or delay by us to enforce a provision is not a waiver of it.
19.5 Entire agreement. These Terms, the Privacy Policy, and any terms presented at purchase form the entire agreement between you and us about the Service and supersede prior understandings.
19.6 Notices. We may give notices through the Service or to the contact details you provide. Notices to us must be sent to the contact details in clause 20.
20. How to contact us
If you have questions about these Terms or the Service, contact:
Triple C Construction (ABN 77 665 271 321), trading as QBCC Express
Email: info@qbccexpress.com.au
QBCC Express an independent private consultancy, not affiliated with, endorsed by, or acting on behalf of the QBCC (Queensland Building and Construction Commission)